EU directives and regulations for carriers.

Under European Union (EU) travel regulations, You are entitled to claim compensation from your carrier if any of the following happen:

1. Denied boarding and cancelled flights:

If you check-in on time but you are not allowed to board because there are too many passengers for the number of seats available or your flight is cancelled, the airline operating the flight must offer you financial compensation.

2. Long delays:

If you are delayed for two hours or more, the airline must offer you meals and refreshments, hotel accommodation and communication facilities. If you are delayed for more than five hours, the airline must also offer to refund your ticket.

3. Luggage:

If your checked-in baggage is damaged or lost by an EU airline, you must make a claim to the airline within seven days. If your checked-in baggage is delayed, you must make a claim to the airline within 21 days of when you get your baggage back.

4. Death or injury:

If you are injured in an accident on a flight by an EU airline, you may claim damages from the airline. If you die as a result of these injuries your family may claim damages from the airline.

5. You do not receive the services you have booked:

If your tour operator does not provide the services you have booked, for example any flights or parts of your package holiday, then you may claim damages from the tour operator.

Full details are available at: http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm.  Please speak to your airline, booking agent or tour representative who should be able to advise you.