How to cancel my travel insurance policy?

How do I cancel my travel insurance policy?


Please see the answer to "What is your cancellation policy for travel insurance?" for full details of under what circumstances policies can be cancelled.

Generally, provided you have not commenced your trip or have made...

What if my age changes?

What if my age changes while I have the policy?


We require the ages of the insured persons at the date of purchase of the policy only.

There is no need to amend your policy if anyone's age changes during the term of the...

How do I change my personal details or add cover to my policy?

How do I change my personal details or add more cover or people to my policy?


Depending on the change you want to make sometimes we need to issue you with a replacement policy. Changes to your address or contact details can be made without a replacement policy...

I've made a mistake on my travel insurance policy?

I've made a mistake on my travel insurance policy - how do I correct it?


If you have made a mistake when entering your name, address, email or phone numbers you can simply log in to your account area and correct these details and then resend the certificate to yourself at your...

What do you charge to cancel or amend a policy?

What do you charge (if anything) to cancel or amend a policy?


Most of the time we are happy to make changes to your policy for free.

There are some circumstances where we may need to charge a fee to cancel, change or amend a policy. We aim to avoid applying these...

Cancellation policy for travel insurance?

What is your cancellation policy for travel insurance?



You are entitled to a 14 day Cooling-off Period however unfortunately we cannot refund any premium if you have commenced your trip or have made or intend to make any claim. If your policy is purchased on the day of travel...

Renew my policy

How do I renew my policy?


You can renew your policy in a number of ways:

The simplest, cheapest and quickest way is to click the renewal link in one of the reminder emails that are sent out in the four weeks prior to the expiry of your existing policy. These reminder...

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