How to make a complaint

How do I make a complaint?


We are committed to providing the highest standard of service to its customers. However, should you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly.

The easiest way to complain is...

How is my policy delivered?

How will my policy be delivered?


Your policy will be emailed directly to your email address shortly after being issued. Please note that some internet providers filter our automated e-mails as SPAM so please check your SPAM/junk folder if...

What products we offer

What products do you offer?


We offer Annual and Single Trip policies for Individuals, Couples and Families (including Single Parent Family) Including optional covers for Winter Sports, Golf and Business...

Credit and debit cards we accept

What credit/debit cards do you accept?


We accept Visa, Visa Debit, Delta and Connect, MasterCard, American Express, Maestro/Switch and...

Can I pay by cheque?

Paying by cheque?


We are only able to accept cheques for policies over the value of £200 but unfortunately you wont get the online prices.

However if you are booking for a large group we will be happy to discuss a special discount depending on how many are...

Accessibility - Why can't I get a quote from your website?

Why can't I get a quote?


If you are encountering problems using our website or getting a quote you can try the following:

Cookies

You will need to accept cookies in your browser in order for us to give you a quote....

How much does it cost to call you?

What does it cost to call you?


Calls to our 0844 number cost 7 pence per minute plus your telephone company’s access...

Our Rewards Scheme - How it works

The Rewards Scheme


When you buy travel and holiday essentials (that's things like Airport Parking, Airport Lounges or Car Hire Excess) through us with one of our affiliated partners and using one of the links on our website, if you are a member of the Rewards Scheme we'll give...

Annual policies - auto renewal

Automatic renewal


To make sure you have continuous cover under your policy, we aim to automatically renew your policy before it expires unless you tell us not to. This is one of the cheapest ways to renew your policy as we discount policies renewed this way. If you are on...

I haven't received my policy documents or certificate of insurance?

I haven't received my policy documents or insurance certificate?


Please check your spam or junk folders. This is the most common reason for not receiving your certificate or policy documents. Also, some spam filters or providers such as AOL may completely block a valid email...

How often can I travel on an Annual Multi Trip policy?

How often can I travel on my Annual Multi-Trip policy?


The policy lasts for the complete 12 months, and you can take as many trips/holidays as you wish during the year. Any individual trip or holiday must not last longer than the period specified in the Key Facts ...

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