To make sure you have continuous cover under your policy, we aim to automatically renew your policy before it expires unless you tell us not to. This is one of the cheapest ways to renew your policy as we discount policies renewed this way. If you are on your trip and your policy renews automatically your cover will continue with the new policy.
Each year we will email you at least 21 days before the policy expiry date to remind you that your policy will be auto renewed, so please make sure you give us a valid email address that you monitor regularly (including your spam folders). If you do not want to auto-renew your policy you can also opt out at any time (or opt back in) from your personal account area or by emailing us. Otherwise we will collect the renewal premiums from your credit card or debit card.
You should also note that your renewed policy will only be valid when:
• you have told us about any changes to your policy details (including any changes in health conditions);
• and your credit card or debit card details have not changed
You can tell us about any changes to your policy details by emailing us using the contact details at the end of this document or logging in to your account area.
We are entitled to assume that your details have not changed and you have the permission of the card holder unless you tell us otherwise. We do not hold your payment details but will tell the relevant processing bank that we have your payment details to charge the relevant premium to your debit or credit card, on or before the expiry date.
You must read all the policy documentation within 14 days to ensure you have the policy you need as there may be differences in cover between your new and old policy. If the policy is not suitable you must request that it is cancelled within 14 days according to our cancellation policy.
In some cases it may not be possible to automatically renew your policy. In this case we will let you know using your last known email address.
Don't forget that if your policy ends whilst you are away you will not be covered and may not be able to purchase a new policy.